Dear Readers,

As we begin our eleventh year in publication, we look back at a decade of change. We have witnessed major breakthroughs in information management, genetics, communications and security. We have also seen business and trade expand globally as a result of technological advances. I would like to suggest that this is a good time to assess whether your company has really advanced in the area of information resource management (IRM) as a result of these breakthroughs and innovations. In this issue, we have included an IRM test. This light-hearted test is a series of simple questions about your company. Your answers may help you determine whether or not your organization has problems managing its information assets.

This issue also includes a Corporate Information Factory (CIF) poster sponsored by Microsoft and developed by Claudia Imhoff and Bill Inmon. This insert provides a road map which defines the conceptual architecture for business intelligence. The CIF is a proven and reliable architecture used to create and maintain strategic and tactical decision-support environments. Additionally, Claudia's column highlights the latest developments in this established architecture for actionable business intelligence and analytical CRM endeavors. These additions to the conceptual architecture recognize technological advances, new uses for the data, improved processes for construction and maintenance of the components, and support for the "actionability" of the BI environment.

I'm sure you'll agree that most companies have spent a lot of time on customer relationship management. Have you considered that all relationship development is critical to your company's success? Len Silverston's article provides a universal data model for relationship development ­ which could be critical to the profitability and success of your company.

Enjoy this month's value-packed issue, and be sure to send me an e-mail ( with any comments, questions or suggestions. As always, thanks for reading DM Review.

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