Dear Readers,

In this issue, we look at business intelligence (BI) from software and analytic applications to e-business portals. We also highlight two major areas that are critical to the success of today's enterprise: CRM and ILM. Business intelligence has continued to mature from the early days of query and reporting, data mining, data visualization and OLAP. We now view the world based on "facts" with analytic applications driving the trend of "managing by facts." Susan Osterfelt's article "The Facts and Nothing but the Facts" helps define how analytic applications are being utilized by internal business executives while also providing critical metrics to external analysts and investors. Osterfelt also reveals the five myths associated with analytic applications. In addition, we have provided an article by Dan Vesset that looks at the trends in the market for business intelligence software. From an IT perspective, BI software serves as the enabling technology in providing all knowledge-workers with timely access to relevant data for reporting and analysis.

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