Dear Readers,

 

One of the things that frustrates me most is an inability to find something. Whether it is my lost keys, an elusive fact to support a point I’m trying to make or a specific file of information deep within my network folders, I do not enjoy the task of searching.

 

Another thing that aggravates me is a lack of productivity. I’m the type of person who enjoys the satisfaction of knowing that my day was well spent and I accomplished at least a good portion of what I intended to do.

 

Now combine those two - a time-consuming search and lack of productivity - and it’s a real mess. But that’s what many of us experience on a daily basis at our jobs. As David Besemer points out in this month’s cover story, 50 percent of managers spend a few hours per day looking for information - and much of the time that information is never found. This lack of productivity has significant financial impact on corporations worldwide each year.

 

Clearly, we need to do something to enrich the ability to search the wealth of data and information within our organizations.

 

Enterprise search is not a new problem, but the expectations of savvy end users continue to increase. Web 2.0 functionality and rich Internet applications (RIAs) have changed the way we interact with Web content and, in turn, the data within our enterprise systems.

 

Many technologies and approaches to improving enterprise search exist. Organization of data through use of metadata, tagging, taxonomies and folksonomies is key to aiding search functionality, as Daniela Barbosa discusses in her article.

 

If you think employees within your organization aren’t dissatisfied with your enterprise search capabilities, you are likely mistaken. Research from AIIM shows that 49 percent of business users surveyed agree that finding the information needed to do their jobs is difficult and time-consuming. For more details on AIIM’s study on Findability take a look at this month's TechStats.

 

Hopefully the insights in this issue will help you meet the needs of your business users.

 

Enjoy the issue,

 

Julie Langenkamp

Editor in Chief

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