Dear Readers,

How often do you hear the phrase, “In this present economy, companies need to do two things: reduce costs and increase revenue.” As repetitive as this can be, we all recognize that it is the hard truth.

A key to success and gaining competitive edge is to recognize business improvement opportunities (BIOs) within and outside your organizational walls. Focusing on BIOs will help you:

  • Identify needs of your internal and external customers,
  • Justify technology improvements or expenditures to support key business initiatives, and
  • “Measure” the results as well as keep you accountable and focused on the task at hand.

For more on the potential impact of BIOs on your organization, read Steve Williams’ article.

As you identify your BIOs and assess your needs to execute on them, DM Review will be a solid resource for trends, techniques and thought leadership to inspire you. Technology will play a key role, and the roundup of product reviews in this issue can serve as a guide for your future purchasing decisions. Products from a variety of information management categories are reviewed by actual customers who share their experiences.

How are you identifying the BIOs within your companies, and what are you doing to act on them? If you’re interested in writing an article on this topic or other information management-related topics, please email me for submission guidelines at

Enjoy the issue.

Julie Langenkamp
Editor in chief

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