A new study conducted by Forrester Consulting and commissioned by CA Technologies finds that business models and services such as cloud computing and big data analytics are not possible without a strategic “service assurance” portfolio underpinned by infrastructure management.

According to the report, innovative business models and technology use cases such as cloud-based services, collaboration tools and big data analytics characterize an “industrialized IT movement,” and have in common the need for robust monitoring to give them the visibility needed to work.

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