Decision management systems are an exciting class of information systems. Organizations have been building decision management systems for long enough to prove how well they work. Decision management systems have helped many organizations reach new levels of business performance - delivering always-on, customer-centric systems that maximize operational effectiveness. These organizations could not operate at the level they do without these systems.
Yet many organizations have few decision management systems in use today. Their systems remain hard to change and manage, with businesspeople and IT teams on opposite sides of an ongoing argument. Analytics are kept separate from operational systems, limiting the ability of the analytic team to apply their insights in day-to-day activities. And these systems aren't capable of learning, so they continue to behave the way they have always behaved even as markets, consumers and competitors change around them.
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