March 22, 2010 – Forrester Consulting, a services arm of Forrester Research, released a study today that finds virtualized IT environments continuing to expand. Despite an explosion in complexity, the study also finds that virtualization has improved service quality, operational staff productivity and morale. The study was commissioned by IT management software provider CA.

The survey was conducted in November 2009 and included responses from 257 IT professionals in the U.S., France, Germany and Japan. Forrester found that virtualization improved IT worker productivity and service quality, but capacity management has emerged as a new challenge. The need for automation and virtualized infrastructure in an overall IT service management movement also surfaced. Forrester says that to reap the full benefits of virtualization, virtualization and services management must be integral to the broader operational process and tools portfolio.

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