Forrester Research, Inc.'s annual collection of trend reports highlights growth opportunities and hurdles in a number of industries and technology disciplines, including: application development, automotive, consumer devices, content management, customer experience, enterprise applications, financial services, healthcare, IT infrastructure, IT outsourcing, IT spending, online retail, security, telecom and travel.
"Attracting and retaining customers, whether they are consumers or enterprises, has become increasingly difficult in a fragmented, self-service marketplace," said Christopher Mines, Senior Vice President, Forrester Research. "Our 2005 trends identify how to maximize customer growth via IT investments in areas like enterprise mobility, IP telephony, and supply chain management."
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