Forget Process Excellence, Companies are Process Ignorant

Published
  • November 13 2008, 4:34pm EST

In a recent study on business process management (BPM) by AIIM, 87 percent of survey respondents stated that ownership is necessary to BPM-enable a process, yet there is no consistent area of the enterprise where ownership of process occurs.

 

The survey of more than 300 businesses found that 57 percent of respondents have no specific group responsible for BPM initiatives, and the reporting structure of those that exist are spread amongst IT (primarily) and everyone from the financial department to operations to nearly every conceivable department.

 

Ninety percent of respondents state that a chief process officer does not exist within their organization.

 

48 percent of respondents place their organization at Level 1 of the Business Process Maturity Model (Enterprise lacks consistent practices and management is reactive. Little to no BPM strategy, process redesign is ad hoc) while only 3 percent are at Level 5 (optimizing process excellence). Emphasis is now on the continuous proactive improvement of processes.

 

Whether management and workers alike in today’s organizations still find a lingering chill from the massive business process reengineering efforts of the 80s, or small to medium enterprises believe that BPM is only for the rich, the large, or the elite, there are signs of progress in certain quarters.

 

For more information about the report, visit http://www.aiim.org/.

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