Just like any other department, IT is expected to illustrate its performance by providing measurements, scorecards and dashboards to its business sponsors. When creating IT-specific dashboards, IT managers can be tempted by the latest business intelligence, data warehouse and performance management tools at their fingertips.

As a senior director in an IT organization recently stated: “The knowledge of the tools that we as an IT department have can be dangerous. Managing multiterabyte warehouses with real-time analytics and advanced statistical functions often makes you wonder, why can’t we use this on our own scorecard? You have to sometimes step back and ask yourself, what does my business sponsor need for metrics to understand my organization, instead of, what tools and technology do I want to use to create a slick application for my metrics?

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