This blog is the third in a three-part series meant to help insurers address the typical challenges that come with modernizing IT operations. The first part outlined "4 Common Data Challenges Faced During Modernization," to read it, click here. The second described “4 Ways for P&C Insurers to Solve Customer Self-Service,” to read it, click here.

Mid-market P&C carriers looking to offer customer self-service usually face four key challenges: Customer data is fragmented across multiple source systems; data formats across systems are inconsistent; data is lacking in quality; and systems are not available 24/7.

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