Fiserv Customer Centered Solutions (CCS), a business unit of Fiserv Inc., announced the results of high-volume performance and scalability testing done jointly with Oracle Corp. and focused on the architecture of the CCS IntelligEnt suite of Web-based sales force management, service and business process management solutions. The results of the performance tests, conducted independently at Oracle's Enterprise Technology Center, showed that the architecture scaled efficiently, delivering high performance levels for financial institutions of all sizes, including clients with more than 10,000 users.

As an enterprise relationship system for financial institutions, IntelligEnt provides mission-critical information to end users to improve service and drive sales throughout an organization's enterprise. IntelligEnt provides an application framework and business process management engine to deliver solutions, including: sales force management for managing customer and prospect information and driving sales opportunities; contact management for use by the call centers, branches and back offices to track and manage customer interactions; and campaign execution for outbound telemarketing, lead generation and automating service campaigns. The Business Process Engine's software also may be used independently to power other desktops and applications.

The performance testing approach leveraged Fiserv CCS' industry experience by executing sales and service scenarios that matched financial institution's real-world activities, including peak volume spikes and cross-departmental interactions.

Fiserv CCS' technicians worked closely with Oracle's Product Technology Services group to conduct the tests. Beyond proven scalability, the IntelligEnt Suite is based upon a service-oriented architecture that provides seamless integration with existing desktops and core transaction systems to reduce integration costs and maximize the end-user's experience.

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