Firms need to tie mobile technology to their data management strategies

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Mobile app development today is all about user experience—multiple experiences to be precise. Devices such as smartphones and smartwatches are becoming more pervasive in the workplace, and the types of interactions available include typing, touch, gestures and natural language.

Organizations need to keep this trend in mind as they look for ways to leverage mobile technology as part of their data management strategies.

Research firm Gartner recently identified the top 10 strategic technology trends for 2020, and multi-experience was one of them. Through 2028, the user experience will undergo a significant shift in how users perceive the digital world and how they interact with it, the firm said.

Conversational platforms are changing the way in which people interact with the digital world, Gartner said, and virtual reality (VR), augmented reality (AR) and mixed reality are changing how people perceive the digital world. The combined shift in both perception and interaction models is leading to multi-sensory and multi-modal experiences.

Vendors are expanding their offerings to include multi-experience development platforms, Gartner said. These are used to develop chat, voice, AR, and wearable experiences.

Contrary to a perception that mobile apps are in decline, they are in the lead for applications projected to have the most impact on business success by 2020, according to Gartner research.

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