Information Builders announced that 95 of the top 100 global banking and financial firms use Information Builders' business intelligence solution, WebFOCUS, as their information delivery solution.
Banks and finance and investment companies operate today in an unpredictable environment globalization, mergers and acquisitions, and a sea of evolving laws, regulations and technological standards. In order to survive in such a challenging marketplace, organizations need to be nimble. Information Builders helps financial services firms deliver real-time information to the extended enterprise management, employees, business partners and customers.
For instance, Royal Bank Financial Group's (RBFG) Bankbook Reconstruct Application, built with WebFOCUS, completely automates the lengthy manual process of bank statement reprints and bankbook reconstructs, saving the bank millions of dollars a year and creating a more profitable revenue channel. This intranet application enables RBFG personnel to instantly reconstruct a consolidated bank statement in English or French, containing up to six years of transaction history for any one of their 12 million personal-banking clients.
Another institution, PNC's National Financial Service Center, uses WebFOCUS to provide a more responsive and comprehensive performance reporting system for their call center. Using WebFOCUS, they created an online reporting system for performance monitoring, scheduling and business analysis. This system not only paid for itself in 10 months, but paper costs were reduced by eliminating at least 50,000 pages a year and delivery time was improved by 20 percent. The efficiency of senior management, call center management, supervisors and agents also greatly improved through using WebFOCUS.
Register or login for access to this item and much more
All Information Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access