This is an area that's close to my heart. I started working intensively with customer and product information more than 20 years ago and was one of the first consultants to integrate Dun & Bradstreet data with Oracle's applications suite (about seven years ago).

I eventually joined D&B to manage its strategic alliance with Oracle, and during my three years there, I worked closely with a number of D&B's customers who were implementing Oracle's Customer Hub.

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