June 23, 2008 Expert System, a provider of semantic software that discovers, classifies and interprets text information, announced that Autostrade per lItalia (Italian Motorways) has implemented COGITO Contact to increase the efficiency of its customer service and support operations. Using semantic recognition and analysis, COGITO Contact has provided an automatic categorization and sorting system for Autostrade per lItalias 20 thousand emails per month, allowing the company to respond to customers requests quickly and efficiently.
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