Provider organizations seeking revenue cycle management software should seek consulting help with the selection process if they don't have experienced applications experts, says Margaret Hoban, a consultant.

"We liked it because it had colored bars and looked user friendly," just won't cut it when picking the right applications for the organization, adds Hoban, executive vice president in the Southwind Health Partners division of The Advisory Board Company, Washington. "It takes a solid team of experienced people to put together the criteria." At least 50 percent of physician practices are picking the wrong system "and that's why people are suffering and we don't have a paperless system," she notes.

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