Supply chain executives and employees have differing perceptions of their organization's capability in adapting to change, according to a survey by Gartner Inc.
More than one third of the supply chain executives surveyed in April to June 2016 in North America, Western Europe and Asia/Pacific said they are ready for the challenge, while only 13% of employees think they are. The firm surveyed a total of 437 professionals for the study.
The survey showed that employees want to be more closely connected with the overall purpose of change and to know how it affects them in their role. Training, piloting and giving feedback on the status of change are very important to employees, the study showed.
"For the most effective change management strategy, communication is of paramount importance," said Ken Chadwick, research director at Gartner. "Supply chain leaders need to create a communications plan that articulates the importance of working together toward a well-defined vision, and tailors messages and engagement methods to different audiences in order to successfully embrace new ways of working."
When a change is implemented, it doesn't mean it is adopted, Chadwick said. "Supply chain leaders need to engage a team in a post-day-one follow up on system issues and training in order to keep employees moving to new business practices," he said.
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