Shari would like to thank Henry Fleming and Antonio Almeida of Accenture Information Management Services for their contributions to this month's column.

Much of the information that companies use to make operational decisions is either fragmented or out of date by the time it becomes available to management. This issue persists despite major advances in process automation and computerized monitoring. The resulting lack of relevant, accurate and timely information prevents executives from making quick and well-informed decisions.

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