Almost every software vendor serving the IT market has claimed that its products support extensible markup language (XML). However, some vendors have made the claim of "XML support" liberally and creatively, and all too often the support is so minimal as to be useless. For IT personnel and others evaluating software products, it's difficult to know what level of XML support is appropriate for specific business purposes.

THE HURWITZ TAKE: To help sort out this evaluation problem, let's look at a particular business situation and examine the technical requirements for XML support.

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