Despite recent crises and the rise of fintech, traditional banks are undoubtedly here to stay. The basic concept of a trusted and fundamental institution acting as a store of value, a source of finance, and a facilitator of transactions is the keystone of our economies.
Nonetheless, much of the landscape in which banks sit will change significantly in response to enhanced customer expectation; increased regulatory scrutiny; new technologies; changing demographics; competition; and, innovative economic and commercial models. As the landscape changes, so the blueprint for banking business and operational models will have to respond.
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