When I talk to CIOs from some of the world’s leading brands that run ERP software, they are at a crossroads with their software strategy. The fundamental choice they must make comes down to this: Should they follow the vendors’ upgrade path or is it time to consider other options?
It’s not a simple question because the challenges these CIOs face today are unprecedented. Their companies have been burned by the rush to “stay current” in the past but they know they need to invest in digital transformations and analytics to improve the customer experience and run smarter in order to compete. At the same time, 89 percent of their IT budgets are gobbled up by ongoing operations.
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