This month's column was written by Jill Stelfox, the cofounder, chairman and chief executive officer of Defywire, Inc.

It's a well-established fact by now: mobilizing your workforce - by allowing remote workers to access information from anywhere using wireless technology - can help you serve customers better and faster while reducing staffing needs. But the process is not as easy as sticking a cell phone or a Blackberry in every employee's hands. Here are some things you need to consider when implementing a wireless strategy:

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