San Jose, Calif., Oct. 18, 2000 Aspect Communications Corporation, a leading provider of customer relationship portals, announced that the CRMPower 2000 Golden Awards Committee has named the Aspect Customer Relationship Portal as the Enterprise Customer Relationship Management (CRM) Product of the Year. Selection criteria included end-user satisfaction, innovation, technology benefits, return on investment, success of implementations and market presence. The awards committee included leading end users, prominent consultants, systems integrators, distinguished industry members and notable representatives of industry associations.
The Aspect Customer Relationship Portal manages customer contacts from a variety of media in a consistent fashion, routes them to the appropriate resources based on business rules defined by the company, integrates information from corporate databases into the customer transaction and collects real-time information from any source and distributes it to user desktops. The software allows for consistent customer interaction no matter how contact occurs.
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