San Jose, Calif., Oct. 18, 2000 – Aspect Communications Corporation, a leading provider of customer relationship portals, announced that the CRMPower 2000 Golden Awards Committee has named the Aspect Customer Relationship Portal as the Enterprise Customer Relationship Management (CRM) Product of the Year. Selection criteria included end-user satisfaction, innovation, technology benefits, return on investment, success of implementations and market presence. The awards committee included leading end users, prominent consultants, systems integrators, distinguished industry members and notable representatives of industry associations.

The Aspect Customer Relationship Portal manages customer contacts from a variety of media in a consistent fashion, routes them to the appropriate resources based on business rules defined by the company, integrates information from corporate databases into the customer transaction and collects real-time information from any source and distributes it to user desktops. The software allows for consistent customer interaction no matter how contact occurs.

"This CRMPower Golden Award is a strong link in the chain of awards that the Aspect Portal continues to receive for connecting companies with customers seamlessly," said Beatriz Infante, Aspect president and CEO. "The industry is reacting to the results the Aspect Portal is delivering, and we're honored by the recognition."

For more information, please visit

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access