Microsoft Business Solutions announced the general availability in North America of Microsoft Customer Relationship Management (CRM) 1.2, the first scheduled release to Microsoft's flagship CRM offering since it was launched in January 2003. Microsoft CRM 1.2 builds on the existing business productivity functionality available in Microsoft CRM 1.0 and enhances usability and performance for customers using the new version. This release also marks the global expansion of Microsoft CRM, which will be available in nine languages and more than 47 geographies around the world.
By offering quick and easy access to current customer-based information, Microsoft CRM 1.2 empowers employees across a business to build and maintain the lasting, profitable relationships required to succeed in today's competitive marketplace. Microsoft CRM 1.2 supports Microsoft Windows Server System 2003, Microsoft Exchange Server 2003, Microsoft Office 2003 and, for small businesses, Microsoft Small Business Server. These technologies offer the security enhancements, availability, scalability and reliability businesses need from their operating system, servers and productivity tools. And with easy setup, customization and use, Microsoft CRM delivers a lower cost of ownership, providing a positive impact on the customer's bottom line.
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