In November 1996, I wrote an article with this same title that discussed the need to constantly and consistently keep your business community involved in your business intelligence (BI) projects. The article covered a variety of ways to keep the business community involved with the IT project team and supportive of the overall BI effort. In this column, I delve into an aspect not covered in that article, but one that is becoming critically important for the overall success of any BI environment – the BI acceptance group.

In any BI endeavor, there are always "skeptics" or those in the business community that are doubtful the team will ever deliver a product that can be useful to them. These "doubting Thomases" cause serious problems for the IT team, and they can actually undermine any possible success of the project. Therefore, the question becomes: How do you convert a dyed-in-the-wool skeptic to a true believer? Here are some ideas.

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