As the world's most experienced outsourcing services company, EDS delivers information technology and business process outsourcing services as well as information technology transformation services. With 2003 revenues of $21.5 billion, EDS is ranked 80th on the Fortune 500 and employs approximately 130,000 people in 60 countries.
In early 2000, EDS began to transform its internal and external Web presence from static information repositories to interactive, collaborative sites used to communicate with and engage clients, prospects, investors, employees and other stakeholders. As a result, human and technology resource demands began to skyrocket. We needed a new kind of technology to measure our Internet, extranet and intranet sites' effectiveness so we could manage them as strategic business assets. With close to 1 million visitors per month just on eds.com, it was clear that we needed to replace our outdated traffic tool with a Web analytics solution that supported our launch, listen, learn and evolve Web strategy.
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