What will it take to fully capitalize on our service-oriented architecture (SOA) investments? How do we prevent a proliferating number of loosely coupled application components from turning into an unmanageable mess? How do we leverage our SOA strengths to achieve a sustainable advantage in an increasingly competitive marketplace? These are the questions we have asked ourselves in recent years as we designed and rolled out our SOA plans. Fortunately, the answers we discovered in our search are now serving us well.
Univé Verzekeringen is a large, not-for-profit, cooperative insurance company in The Netherlands. With more than 1.3 million customers and more than 3.7 million policies issued, we insure one in every four people in our country. But we cant stand still. Were under constant pressure to meet the exacting demands of our customers. In fact, Dutch law now gives health insurance policy holders much greater leeway to change carriers. That means cultivating customer loyalty and winning new customers via superior customer service are of paramount importance.
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