Data Systems International (DSI) provides ClientTrack.NET, a comprehensive suite of case management software for homeless, Welfare-To-Work, Workforce Investment Act, youth and prisons. DSI's customers are nonprofit and government agencies whose budgets face approval or rejection based only on their ability to articulate why they deserve grants and what they've done with the money they have previously been given. These organizations are continually looking for new ways to look at their data and understand how they can do the most good with the money they are given.
DSI's customers needed the ability to take the data they have and analyze it in as many ways as possible. Questions such as, "How many non-English speaking clients are staying at which homeless shelters, and do I have people there that can speak their language?" were common, but the variations were endless. DSI identified an ad hoc analysis capability as the solution to this ongoing need. Standard reporting techniques were not accomplishing what was needed to serve these types of ad hoc queries and discovery.
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