This is the tenth in a series of discussions of quality guru W. Edwards Deming's Fourteen Points of Quality and their ramifications on data quality. Here I address Deming's quality point 6, "Institute training on the job."

Training is so important that it constitutes not just one, but two of Deming's 14 Points of Quality. Point 6 represents a universal truth: for someone to know how to do something well, they must be trained properly. Point 6 addresses the foundations of training for both management and staff. Point 13 reinforces the requirement for continuous training and augments it to include self-improvement for quality improvement through innovation.

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