Has this ever happened to you? It happened to a friend of mine. You open a performance report, one that's been sent to your boss and all the top executives in your company, and it states that your group is failing to meet company mandated quotas and therefore its performance is poor. Your heart sinks and you think, “I don't need this.”
Then, knowing how hard you and your team have been working in this particular area, you take a closer look at the numbers and realize that all the data points in the report are wrong. In some instances, the real-life numbers are multiples of what's stated in the report. The creators of the report are not willing to make any changes to their data sourcing or methodology. You understand the need for quotas and the drive to "move the needle," but the inaccuracy and apparent unfairness of the reports leave you feeling helpless and betrayed.
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