This is the time of year that we expect to receive lots of predictions and forecasts for the New Year, but one of the most dramatic came in yesterday from Ashish Thusoo, CEO and co-founder of Qubole. Thusoo is a big data veteran known for his work on the Apache Hive project and also known as one of the creators of Facebook’s data infrastructure.

Thusoo anticipates that in 2016, more businesses will see that customer success is a data job.

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