The District of Columbia (DC) combines the government services of state, county, city and special district authorities. Customers include 570,000 residents, 40,000 businesses and 66 city government agencies. The District government's goal is to continually find and implement ways that make it easier for residents and businesses to interact with the government, spend taxpayer dollars wisely and leverage the Internet to streamline business/resident-to-government communications.

The IT environment is under the guidance of the DC Office of the Chief Technology Officer (OCTO). In 2001, the District launched an enterprise architecture (EA) program to effectively understand, analyze, plan and manage its complex, dynamic business IT and develop plans for its processes and systems. The EA program would provide blueprints to guide effective strategic planning and project prioritization for each District agency.

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