The integration of digital requirements into most work processes and a growing familiarity with technology are leading to a world where every worker is a “digital employee”, says Gartner Inc.

"Today's employees possess a greater degree of digital dexterity," Matt Cain, research vice president at Gartner, said in a statement. "They operate their own wireless networks at home, attach and manage various devices, and use apps and Web services in almost every facet of their personal lives. They participate in sharing economies for transport, lodging and more."

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This has resulted in unprecedented numbers of workers who enjoy using technology and recognize the relevance of digitalization to a range of business models. They also routinely apply their own technology and technological knowledge to streamline their work life, the firm says.

Gartner outlined several ways in which the IT organization should exploit employees' digital dexterity. These include implementing a digital workplace strategy; embracing “shadow IT”; and using a bimodal approach, which separates the risk-averse and "slow" methods of traditional IT from the fast-paced demands of digital business.


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