If you provide individuals with the information that they need to manage the areas for which they are responsible, chances are they are going to want more. Whether it is more detailed information, new key performance indicators or additional data that enriches the information that they were examining, the challenge is to have an information solution that can address their requests in a timely manner. Through the use of technology, information solutions can be created to meet those needs. Information solutions that use business intelligence (BI), data warehousing (DW) or business performance management (BPM) technologies enable individuals to access relevant, timely and accurate information for monitoring, analysis, reporting and decision-making purposes. Utilization of these technologies enables business executives to gain greater insight into their operations and provides them the information they need to enact change for the betterment of their organization.

While every BI, DW or BPM initiative is predicated on the belief that these technologies will be beneficial to the organization, some fail to work, fail to meet user expectations or have limited success for a variety of reasons. However, those information solutions that can clearly demonstrate their value are worthy of consideration as world class solutions. Although assessing the value is often time-consuming and an exercise in measuring financial impact, world class solutions demonstrate significant benefits that facilitate the calculation of the total value of ownership (TVO) as well as the return on investment

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