January 2, 2013 – An Amazon Web Services developer mistakenly ran a load balancing maintenance process that delivered an “inopportune” disruption to some cloud customers during Christmas Eve and Day.

Data to manage the configuration of AWS’ Elastic Load Balancing in the region were deleted from a maintenance process that had been “inadvertently run,” with the first disruptions reported at approximately 3:30 p.m. EST on Christmas Eve, according to an AWS postmortem.

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