In August of 2002, I wrote a column about building an enterprise performance management dashboard and defining key performance indicators (KPIs) for the dashboard. The responses I received ranged from, "Great discussion on KPIs!" to, "That's it? Can you explain more?" Well, yes I can.

As I said in my previous column, any solid BI project – especially the construction of an enterprise performance dashboard – is founded upon well-defined, meaningful KPIs. These KPIs are the measuring sticks of organizational progress toward meeting defined goals and objectives. I also warned that KPIs must be similar for all similar business units in all parts of the organization – in other words, you must compare apples to apples.

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