BACKGROUND: qd.online is the exclusive physician's medical and lifestyle channel on America Online, giving physicians access to a wide world of medical information, practice management resources and lifestyle services that meet all of their online needs. qd.online leverages key partnerships in the medical publishing field to offer doctors an online library of full-text medical journals, monthly newsletters and medical textbooks as well as comprehensive medical, world, national and business news coverage. The aggregate volume of information made available on qd.online exceeds 8.5 million full-text articles plus thousands of third-party sources.

PLATFORMS: Query Server is available on Intel platforms running Windows NT 4.0 and Sun platforms running Solaris v 2.6 and higher.

PROBLEM SOLVED: To maximize the utility of their own sources of information as well as to capitalize on the wealth of information available on the World Wide Web at large, qd.online required a solution that would enable a single point of access to their full medical library and provide a highly focused search function to cull valuable sources from the Web. It was critical to keep the site simultaneously easy to use and the physicians closely connected to the full body of information available on the World Wide Web. qd.online looked to Dataware to provide them with a solution that could address their particular business needs. Dataware is an e-business solution provider that works with its clients to create solutions that efficiently translate their business to a Web-oriented model.

PRODUCT FUNCTIONALITY: The result of the Dataware solution was enabling qd.online to provide a medical professional with a one-stop search facility that concentrates on the nation's top medical resources while avoiding the many irrelevant results that a normal query would provide. The results are clustered by site and/or content, allowing doctors to easily identify relevant results and immediately access those results. Searching on these medical sources simultaneously saves time and provides value to the doctors by filtering out irrelevant health information. Because it is easy to use, saves time and delivers value by leveraging the information sources, the delivered solution has allowed qd.online to create additional revenue by marketing advertising opportunities to pharmaceutical companies.

SELECTION CRITERIA: The major reason for selecting Dataware as an e-business solution provider was Dataware II Knowledge Query Server's maturity and Dataware's reputation as a developer. The product could be customized and adapted for our industry-specific needs which gave Dataware a major advantage over the other products in the marketplace.

STRENGTHS: Dataware II Knowledge Query Server is a powerful solution for unifying access to multiple internal and external information sources. It is designed to enable quick access and a unified view to knowledge on the Web and corporate intranets. It is a completely customizable component that broadcasts a single search to a whole range of sources ­ Internet, intranet and extranet ­ returning a unified, categorized view of the results. This approach of dealing with queries and their results saves untold amounts of time and ensures that only the most pertinent information is located and delivered to the user.

WEAKNESSES: Having Dataware host the product has helped with one weakness in that the maintenance for Dataware II Knowledge Query Server can be work-intensive, but there would be no reason why you wouldn't be able to easily run and maintain the product after taking Dataware's formal training.

DELIVERABLES: Creating a single point of access to the many information sources in our medical library was critical. Dataware created a solution that leverages our resources, saves time and delivers value to our customer. Dataware incorporates the client's information with Dataware's technology and methodology to deliver solutions built around the Web, such as portals, e-commerce sites and Web-based training.

VENDOR SUPPORT: The support that we have received during the solution development process and through implementation has been outstanding. The best part about working with Dataware is the cooperative development process with support and input beyond the scope of the project allowing us to incorporate the future into today. Dataware provides their customers with a full range of services that start with situation analysis and application design, and continue through implementation, deployment, hosting and operational management. These solutions dramatically impact how businesses use and distribute their information and improve operational effectiveness.

DOCUMENTATION: Documentation for Query Server is provided to customers with extremely user-friendly wizards to configure the product. It is complete.

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