REVIEWER: Tim Lee-Thorp, vice president of marketing, Sendio, Inc.

BACKGROUND: Sendio provides an email integrity solution to midmarket and enterprise customers via a combination of software as a service and hardware as a service products. Sendio blocks spam, provides simple end-user control over unwanted email and eliminates viruses and other malware.

HARDWARE PLATFORMS: The Dataupia Satori Server, Sendio I.C.E. Box services appliances that run Linux and the PostgreSQL database.

PROBLEM SOLVED: The initial architecture for the Sendio I.C.E. Box email integrity system used individual server appliances at each customer location. As the installed base grew, a centralized facility to coordinate the management and ongoing software distribution to the distributed servers was deployed. This year, the product development roadmap called for the addition of two new centralized services: a reporting process and an email sender authentication and reputation database. Collecting and storing statistical information and metadata from a distributed community of these real-time transactional systems requires a high-performance data warehouse. Further, this central database is constantly being queried by each I.C.E. Box as part of the email processing workflow. Our concern was how to create a back-end data warehousing and reporting center that would serve our current customer base, grow as we added customers and not require an unreasonable up-front investment. We sought a cost-effective, low-latency data management system that could be easily integrated into our existing database infrastructure. One of the challenges we faced in building a highly scalable platform was how to incorporate the data management system without changing the core applications and underlying SQL database. Sendio selected the Dataupia Satori Server because it fit into our existing IT infrastructure and workflow operations. With Dataupia, we could augment current technology to realize immediate results, not “rip and replace.” There was no need to disrupt our existing data management system.

PRODUCT FUNCTIONALITY: There are two general areas of functionality in the Dataupia appliances that Sendio takes advantage of: the simplicity of the modular appliance architecture and the simplicity of applications integration. As a turnkey appliance, each server delivers a known level of performance and storage space at a very aggressive price point. As we add customers and our database grows, we simply install another appliance with no other infrastructure changes. Similarly, we found that it was very straightforward to couple our application servers to the Dataupia storage servers. It took only 16 days from the delivery of the first Satori Server to the start of customer field trials, which was less than 25 percent of the time we had originally budgeted.

STRENGTHS: The three attributes that sold us on the Dataupia Satori Server were transparency, scalability and affordability. Dataupia’s data management system supports applications running on Oracle, Microsoft SQL Server and DB2 databases natively, which delivered instant compatibility within our existing infrastructure, enables the data capacity of the Sendio email integrity services environment to grow continuously, without disrupting applications or data warehouse operations. The Dataupia Satori Server has a very low total cost of ownership.

WEAKNESSES: The Dataupia Satori Server does not have a management console, which required our developers to spend additional time physically at our hosting center. However, our understanding is that Dataupia has recently added this feature to its product, and we look forward to using it in the future.

SELECTION CRITERIA: A consultant recommended that we look at Dataupia. Not only did their proposed solution meet our technical and budgetary requirements, but we received excellent personal attention from their sales team. They gave us an evaluation unit, and it did everything they promised. The test application that we wrote took less than one day to implement.

DELIVERABLES: The information collected and stored in the data warehouse is used to support an email integrity sender authentication and reputation service and to create customer-generated historical behavior reports.

VENDOR SUPPORT: Dataupia has provided excellent customer support. They are quick to respond to any issues that come up. The best part of working with the Dataupia team is that we feel that they are an extension of our business rather than just a vendor. It was clear to us from the start that they fully supported our mission.

DOCUMENTATION: The documentation seems to be quite complete, but we have needed to use it very little.

Dataupia Satori Server
Dataupia Corporation
One Alewife Center
Cambridge, MA 02140
(617) 301-8400

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