December 3, 2008 - Datanautix, Inc., a developer of interaction analytics technologies, unveiled major enhancements to improve how companies can drive higher customer satisfaction while driving support costs down.
Sanjay Patel, Datanautix chief executive officer, said the Intelligent Interaction Analytics v4 (IIA 4.0) solution builds on several years of experience and National Science Foundation funded R&D to bring to market a breakthrough technology platform that redefines how companies can drive outcome oriented analysis of the interactions customers are having with their contact center agents.
The new features in this release transform the call monitoring process through a unique approach to call flow decomposition and analytics that allows each call to be measured using a library of over 200 key attributes, said Patel. Additionally, the platform supports the ability to decompose the call flow into discrete components so companies can identify sources of variability and hence drive significantly improved consistency in the experiences their customers go through, he said.
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