DATAllegro, supplier of data warehouse appliances, and IBM Global Services, the world's largest field service and support provider, announced that they have signed a customer service contract. Under the terms of the agreement, IBM Global Services will provide DATAllegro customers with first line software support as well as first and second line hardware support. The result will be 24x7 support for DATAllegro's customers worldwide.
"Partnering with IBM enables us to offer our clients the expertise of the world's largest and most scalable field support organization," said Stuart Frost, CEO of DATAllegro. "Our relationship with IBM is an important piece of our infrastructure that will enable us to grow both domestically and internationally."
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