The data delivery center of excellence (DDCoE) differs from the data integration center of excellence (DICoE) I described last month in terms of its focus, its typical role and the complexities with which it needs to deal. The DICoE is focused on providing an integrated set of data, regardless of how the data is eventually used. To accomplish this, the team deals with complexities of the source systems, data quality issues, the negotiations needed to define the enterprise view, and the transformation and integration work required to achieve it. The DDCoE has the integrated set of quality data as its starting point. Its focus is on providing business information, understanding how people want to see and use the data, accommodating activities that business users want to perform on their own, developing some data delivery capabilities, selecting and supporting the associated technologies and providing communications about how the available data can be leveraged.
While the integration team focused on understanding and delivering the enterprise data view, the DDCoE is focused on delivering information. Knowledge about how people want to use information is critical. It impacts the tools to be provided, the standard reports and queries that could be developed by the center of excellence (CoE), the education and information that need to be provided to the business community and the safeguards that need to be put in place to prevent inappropriate data access and use. One of the critical success factors for the DDCoE is its ability to maintain positive working relationships with the business community so that they can effectively play this role.
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