A harrowing experience with malware this past weekend has got me thinking about tech support and how very important it is to what we do both within and outside the insurance enterprise.

As I was merrily surfing the Web a few days back, I got a popup that portended trouble. The popup warned that my computer had been infected with a variety of nasty viruses and spyware, and that I immediately needed to download certain software in order to get rid of said malware. The only problem was that the application about which it was warning me was not an app that was resident on my machine either now or in the past.

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