PLATFORMS: CorVu is running against Informix 7.22 on a Sun ES300 and Progress on an RS6000/AIX platform. CorVu's third tier is on an NT server. All clients are Windows 95.

BACKGROUND: InterCall is a leading provider of teleconferencing services. InterCall's PresentOnline, an Internet- based Web presentation system, allows you to lead presentations via the Internet while on an audio conference call.

PROBLEM SOLVED: InterCall end users needed to access and analyze corporate data for sales, marketing, information systems, finance, management and operations departments without extensive training. Our marketing users wanted to access customer information in order to develop customer profiles to better target our strategic marketing activities. The sales department needed to analyze profitability at the individual customer and product level. Our solution also needed to provide easy access and analysis by these remote users without requiring extensive IT investment and overhead.

PRODUCT FUNCTIONALITY: CorVu's Integrated Business Intelligence Suite provides multidimensional OLAP analysis and reporting against both relational and other data sources. It not only provides the traditional end-user query/reporting and graphical OLAP analysis, but also forecasting, "what-if" analysis and performance management applications. End users are presented with data in both graphical and tabular formats which support drilling up/down and slicing and dicing, right down to the detail level. The power and ease of operation enables our users to monitor and analyze the business in order to manage progressive performance improvement.

STRENGTHS: Since CorVu does not require extensive IT training, business users can access and analyze data very easily. Its forecasting and what-if analysis capabilities allow our users to not only analyze historical data, but also anticipate future trends and create simulated business models. CorVu's DynaMart technology makes the implementation and deployment of multidimensional analysis extremely quick and easy. It gives the user the ability to analyze encapsulated portions of the data warehouse on their desktop, without having to retrieve data which does not pertain to them. Finally, the difficulty of remote information access and analysis is eliminated by deploying CorVu's Web Server.

WEAKNESSES: The documentation currently provided needs improvement. CorVu has announced that Version 4.0 documentation is much improved and will be available soon.

SELECTION CRITERIA: CorVu's Integrated Business Intelligence Suite 4.0 provides several advantages over other end-user reporting and query solutions. Previously, InterCall employees could not access the data unless they knew SQL. After a brief training session with CorVu, end users were immediately accessing data. They simply point and click to run queries and create detailed reports. In addition, CorVu can be rapidly installed and deployed over the Web and requires minimal administration and maintenance.

DELIVERABLES: InterCall business end users are now able to extract information from the data warehouse and perform data analysis without programming. Throughout the company, we are making a highly complexskill, database analysis, very simple. Our business users are now empowered information analysts.

VENDOR SUPPORT: CorVu's Rapid ROI program, which includes on- site training, consulting and implementation assistance, has proven extremely valuable throughout the implementation process. The program emphasized our project success, not just knowledge transfer. And our employees were trained using InterCall data, which made the service much more valuable.

DOCUMENTATION: The documentation for Version 4.0 is currently in the process of being upgraded.

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