The 2004 IT recovery that Gartner predicted in 2003 is "solidly under way," said chairman and CEO Michael Fleisher in his welcome remarks at Gartner Symposium/ITxpo. Your challenge, he told attendees, is to remain vigilant about maintaining tight discipline over costs while supporting innovation and driving business growth.
That balancing act is being exacerbated by a "firestorm of controversy" over offshore IT outsourcing, Fleisher said. He warned against protectionism as a response to white-collar job loss due to offshore sourcing. Instead, he challenged attendees to accept outsourcing and temporary job displacement as the "inevitable outcome of today's global marketplace."
Get in Front of Technology's Changes
Technology has always spurred workforce disruption, Fleisher said, harking back to the Industrial Revolution. The key for CIOs and IS leaders is to "embrace, control and own the change under way." The next wave of outsourcing will engulf business processes. IT experts must help their companies "understand what business processes should and shouldn't be outsourced." He urged attendees to become their company's "authority" on sourcing strategy. By doing so, they'll be in the forefront of helping to manage ever faster IT-driven change that will transform businesses beginning in the next several years.
The key to managing change, Fleisher concluded, is to "act from knowledge, not from fear."
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