The Computing Technology Industry Association (CompTIA), a trade association for the world's information technology (IT) industry, announced the availability of a new program aimed at improving customer service performance standards for the industry.
The CompTIA Customer Service Excellence Program integrates professional communication and support abilities with technical skills. IT service team members who combine these skill sets can become more efficient and effective in their work, resulting in higher levels of service, stronger customer loyalty and a heightened reputation for delivering quality service.
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