Editor's note: DM review would like to welcome Michael Gonzales as our newest online columnist. He brings a wealth of knowledge and insight with his Hands-On BI experience. Many of you may have read his book, BI Strategy: How to Create and Document or taken one of his classes. Look for his column the second week of each month.

A clear view to customers, suppliers, regulatory requirements and patients requires access to all data - structured and unstructured. It is estimated that more than 85 percent of all business information exists as unstructured data, commonly appearing in emails, memos, reports, letters, presentations and Web pages.1

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