Analysis of large global organizations identifies relevant, business-focused metrics as critical to effective initiatives. Dashboard programs often fail because the initiatives use too many metrics that result in confusion and wasted effort rather than positive change, according to a recent assessment of dashboard projects by the global management consulting firm, Compass. Selection of metrics, sustained leadership and flexibility are three critical elements of a successful performance dashboard initiative, according to the analysis.
Compass interviewed executives and stakeholders involved in dashboard projects to determine common goals, leading practices, and popular tools, and to assess dashboard effectiveness in monitoring performance and driving improvement.
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