A just-released research study from Ventana Research reveals that companies are underutilizing one of their key assets: their enterprise resources planning (ERP) system.Large corporations invest tens of millions of dollars in this type of software, which does their accounting, manages inventories and handles their human resources records. Yet most companies fail to use well-established capabilities of these systems in ways that will reduce their costs, improve customer satisfaction and support strategic initiatives, the study finds.

"A CFO would demand to know why their company was running a factory only one shift when it could be operated profitably for two or three, but that's exactly what most of them are doing with their ERP systems without even realizing it," observed Robert Kugel, who directs Ventana Research's Financial Performance Management practice.

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