February 2, 2010 – IT and the Business have reached another crossroads as the market demands collaboration on social software platforms. Today, Gartner offered key predictions and best practices for embracing the emerging technology.

The rapid upsurge of the consumer-microblogging service Twitter is leading organizations to look for an "enterprise Twitter" that provides the same functionality with more control and security. But it’s a goal fraught with limitations, according to Jeffery Mann, research vice president for Gartner.

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